Privacy Policy - Traadence

1. Introduction

Traadence ("we", "us", "our") provides trading bots, algorithmic trading systems, MT4/MT5 expert advisors, and related software services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our tools, contact us, or engage our services.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information you provide

Contact details: name, email address, company name, phone number, and message content when you fill out forms, email us, or reach us via WhatsApp or Telegram.
Project and business information: details you share during discovery calls, proposals, or service delivery (strategies, broker setups, technical requirements).
Account or tool usage: if you download or use our tools, we may collect registration or usage data you voluntarily submit.

2.2 Information collected automatically

Device and browser data: IP address, browser type, operating system, referring URLs, and general location (country/region).
Usage data: pages viewed, time on site, clicks, and interaction with forms or CTAs.
Cookies and similar technologies: see our Cookie Policy.

We do not intentionally collect sensitive personal data (health, financial account numbers, government IDs) unless you choose to share it and we need it to deliver a contracted service.

3. How We Use Your Information

We use personal information to:

Respond to inquiries and provide quotes or discovery calls
Deliver, maintain, and improve our trading systems, bots, and tools
Send service-related communications (project updates, support, invoices)
Analyze website performance and marketing effectiveness
Comply with legal obligations and enforce our terms
Protect against fraud, abuse, and security incidents

We do not sell your personal information.

4. Legal Bases for Processing (where applicable)

Depending on your location, we process data based on:

Contract: to perform services you request
Legitimate interests: to operate and improve our business, secure our systems, and market our services proportionately
Consent: for non-essential cookies and optional marketing where required
Legal obligation: where law requires retention or disclosure

5. Sharing and Disclosure

We may share information with:

Service providers: hosting, analytics, email, CRM, payment processors, and collaboration tools — under contracts that limit use to our instructions
Professional advisers: lawyers, accountants, or auditors when necessary
Business transfers: in connection with a merger, acquisition, or asset sale, subject to continued protection
Legal requirements: when required by law, court order, or to protect rights, safety, or property

We do not share client project data with third parties for their independent marketing.

6. International Transfers

Traadence may process data in countries other than your own. Where required, we use appropriate safeguards (standard contractual clauses or equivalent mechanisms) for cross-border transfers.

7. Data Retention

We retain personal information only as long as needed for the purposes above, including:

Inquiries: typically up to 24 months unless a project proceeds
Client records: for the duration of the engagement and applicable legal/tax retention periods
Analytics logs: per our analytics provider settings, generally 12–26 months

You may request deletion subject to exceptions (ongoing contracts, legal holds).

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data
Object to or restrict certain processing
Data portability
Withdraw consent where processing is consent-based
Lodge a complaint with a supervisory authority

To exercise rights, email [email protected]. We respond within applicable legal timeframes.

9. Security

We implement reasonable technical and organizational measures (access controls, encryption in transit where supported, vendor review). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10. Third-Party Links

Our site may link to third-party websites or tools. Their privacy practices are governed by their own policies, not this one.

11. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top will change when we do. Material changes may be communicated via the website or email where appropriate.

13. Contact Us

Traadence
Email: [email protected]
Website: https://www.traadence.com/contact